Training & Seminars
List
- A. Managing Attendance
- B. Leadership Seminar Attendance Management
- C. Injury Claims Management
- D. Disciplining Employees
- E. Dispute Resolution
- F. Managing Crew Meetings
- G. Maintaining Union-free Operations
- H. Managing and Interpreting the Collective Agreements
A. Managing Attendance (Two Days)
- Part One - The Importance of Attendance Management
- Part Two - Principles of Attendance Management
- Part Three - Absenteeism Prevention
- Part Four - Resolving Absenteeism Issues
- Part Five - Return To Work Programs
- Part Six - Developing a Comprehensive Attendance Management Program
B. Leadership Seminar Attendance Management (One Day)
- Part One - What is Attendance Management?
- Part Two - Resolving Absenteeism Issues
C. Injury Claims Management (One Half Day - One Day)
- Process Overview
- Injury - First Response
- Accident Investigations
- Administrating and Documenting the Claim
- Monitoring Statistics and Identifying Trends
- Identifying Claims Issues
- Appealing a Claim
- Managing Absences Due to Workplace Injuries
- Early and Safe Return to Work Programming
- Permanent Accommodations
- Frustration of Contract and Other Legal Issues
D. Disciplining Employees (One Day)
- Distinguishing Between Performance Issues andMisconduct
- Managing Performance Issues through Positive Reinforcement
- Types of Misconduct
- Progressive Discipline
- Conducting the Disciplinary Interview
- Maintaining an Employees Dignity and Self-esteem
- Documenting and Preparing for Potential Grievances
- Cause for Termination
- The Termination Interview
- The Legal Context
E. Dispute Resolution (One Half Day)
- What is a Dispute?
- Turning Conflict into Advantage
- Sources of Dispute/Conflict resolution
- How to Reduce Dysfunctional Conflict
- The Role of Third Parties
- Unions
- Human Rights Commission
- Mediators
- Arbitrators
- Tribunals
F. Managing Crew Meetings (One Half Day)
- Purpose
- Planning and Preparation
- Motivating Participation
- Controlling the Meeting
- Dealing with Troublemakers
- Brainstorming
- Problem Solving
- Documenting the Meeting
- Follow-through
G. Maintaining Union-free Operations (One to Two Days)
- Creating a Positive Employee Relations Culture
- Showing Employee You Care
- What Do Unions Do?
- Assessing Risks
- Giving Employees Voice
- Engaging Employees
- Team Meetings
- Problem Solving
- Dispute Resolution
- Policies and Procedures
- Legal Context
H. Managing and Interpreting the Collective Agreements (One Half Day)
- Review existing agreements on a clause by clause basis;
- Provide basic "Labour Relations 101" training to assist Manager/Supervisors in the interpretation of the collective agreement;
- Develop common understandings regarding the administration, interpretation and application of collective agreements.
- Ensure protocols are in place to expedite grievance resolution;
- Ensure Supervisors are aware of the "Do's and Don'ts of administering the Collective Agreement to ensure all management rights are retained.
Deliverables:
- Compendium of Contract Clauses as a guideline for interpretation.
Coming Soon: Due Diligence in Human Resources